Leavecasa -

Terms & Conditions

1. About these Terms and Conditions

By choosing to avail our services, you accept these terms and any other terms that you may be provided during the booking process.
If any of these terms are declared unlawful, the rest/remaining shall continue to apply.
By agreeing to our Terms, you’re agreeing to everything in all three documents. If you don’t accept any of these Terms, please do not use our Platform.
All this information is important because it (along with your booking confirmation email, and any pre-contractual information provided before you book), sets out the legal terms on which Service Providers offer their Travel Experiences through our Platform.
This summary isn’t part of our Terms, or a legal document. It’s just a simple explanation of our Terms. We encourage you to read each document in full.

About these Terms and Conditions Terms and Conditions for Airlines Terms and Conditions for Hotels Terms and Conditions for Buses Terms and Conditions for activites & other services Terms and Conditions for outbound & domestic tours Refunds Amendments Promotion & Discounts Tour Arrangements & Other Activities Miscellaneous

2. Terms and Conditions for Airlines

2.1 Flight Tickets:

The airline tickets available through our website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.
LEAVECASA merely acts as a facilitator to enable the User/customer to book a flight ticket. The contract of service for utilization of the flight is always between the User/customer and the concerned airline.
Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to LEAVECASA. As a facilitator LEAVECASA has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User/customer may incur due to such change or cancellation of a flight.
Different tickets on the same airline may carry different restrictions or include different services and price.
The baggage allowance on given fare is as per the terms decided by the airline, and LEAVECASA has no role to play in the same. Some of the fares shown in the booking flow are "hand baggage fares" which do not entitle the User/customer for free check in baggage and therefore the User/customer will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User/customer is advised to contact the airlines for detailed costs.

2.2 Code Share:

We want all User/Customers to understand that some airlines enter into "code share" agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow.
If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.
LEAVECASA will disclose any such code-share arrangements to the User/customer, only when the ticketing airline discloses it to LEAVECASA in the first place.

2.3 Pricing:

The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users/customers are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User/customer does not pay the entire amount, LEAVECASA reserves its right to cancel the booking. User/customer agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.
To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, User/customer will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.

2.4 Travel Documents:

It shall be the sole responsibility of the User/customer to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User/customer agrees that in case of inability to travel for not carrying valid travel documents, LEAVECASA shall in no way be held liable.
User/customer understands that the information (if any) provided by LEAVECASA regarding the travel documents is only advisory in nature and can't be considered conclusive. The User/customer shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User/customer may transit through or choose to visit.

2.5 Check-In Terms:

User/customer should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.
User/customer should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.

2.6 Use of Flights Segments:

In the event User/customer does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario LEAVECASA has no control in the said process nor will be obligated to provide alternate bookings to the User/customer. The cancellation penalty in such an event shall be as per the applicable airline rules.

2.7 Changes To Existing Booking:

Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by LEAVECASA.
The User/customer shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.

2.8 Refund:

Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to LEAVECASA receiving the same from the airlines. However, the convenience fee paid to LEAVECASA paid at the time of booking is a non-refundable fee.
All cancellations made directly with the airline need to be intimated to LEAVECASA, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the LEAVECASA service fee which is independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which the payment was made. For example, if the User/customer used a credit card, LEAVECASA will make an appropriate charge reversal to the same credit card; like-wise if the User/customer used a debit card, LEAVECASA will credit the money to the same debit card.

In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

3. Terms and Conditions for Hotels

3.1 Role of LEAVECASA And Limitation of Liability of LEAVECASA:

LEAVECASA acts as a facilitator and merely provides an online platform to the User/customer to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.
All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to LEAVECASA. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User/customer with the hotel directly, and shall be resolved between the User/customer and hotel. LEAVECASA will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

3.2 Information From The Hotel And The Terms Of The Hotel:

The hotel booking voucher which LEAVECASA issues to a User/customer is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can LEAVECASA be held liable for failure on part of a hotel to accommodate the User/customer with a confirmed booking, the standard of service or any insufficiency in the services, or any other service-related issues at the hotel. The liability of LEAVECASA in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of LEAVECASA (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User/customer. Any other service-related issues should be directly resolved by the User/customer with the hotel.
Hotels reserves the sole right of admission and LEAVECASA has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. LEAVECASA will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of LEAVECASA. No refund would be applicable in case the hotel denies check-in under such circumstances.

3.3 Responsibilities of The User/Customer:

The User/customer would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. LEAVECASA would not, in any way, intervene in the same.
The primary guest must be at least 18 years old to be able to check into the hotel.
The User/customer has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User/customer if a valid identity proof is not presented at the time of check-in.
Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

3.4 Additional Charges By The Hotel:

The booking amount paid by the User/customer is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User/customer at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User/customer directly to the hotel.
Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. LEAVECASA will have no control over waiving the same.

3.5 Payment For Bookings And Any Additional Payments:

of a hotel can either be "Prepaid", or "Pay at hotel" as per the options made available by a hotel on the Website of LEAVECASA.
In "Prepaid" model, the total booking amount is paid by the User/customer at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by LEAVECASA.
At the hotel's or LEAVECASA's sole discretion on case to case basis, the User/customer may also be provided with an option to make a part payment to LEAVECASA at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User/customer must provide LEAVECASA with correct credit or debit card details. LEAVECASA may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User/customer are found incorrect.
For security purposes, the User/customer must provide LEAVECASA with correct credit or debit card details. LEAVECASA may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User/customer are found incorrect.
Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking.
Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User/customer has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
Some accommodation suppliers may require User/customer and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by LEAVECASA and solely at the behest of the Hotel.
In "Pay at hotel" model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User/customer must provide LEAVECASA with correct credit or debit card details. LEAVECASA may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User/customer are found incorrect.

4. Terms and Conditions for Buses

4.1 Role of LEAVECASA:

LEAVECASA only provides a platform that connects intending travelers with bus operators. It doesn't operate any bus or offer the service of transportation to the User/customer. LEAVECASA also doesn't act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
The bus ticket booking voucher which LEAVECASA issues to a User/customer is solely based on the information provided or updated by the bus operator regarding the seat availability.
The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and LEAVECASA has no control over such information provided by the bus operator.

4.2 Limitation of Liability Of LEAVECASA:

In its role as a technology platform to facilitate transactions between the bus operators and the User/customers, LEAVECASA shall not be responsible for the operations of the bus operator including, but not limited to the following:

Timely departure or arrival of the bus;
The conduct of bus operator's employees, representatives or agents;
The condition of the bus, seats etc. not being up to the customer's expectation or as per the description provided by the bus operator;
Cancellation of the trip due to any reasons;
Loss or damage of the baggage of the customer;
The bus operator changing a customer's seat for any reason whatsoever;
Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to LEAVECASA or the User/customer;
Bus operator using a separate pick-up vehicle to transport the User/customer from the designated boarding point to the actual place of departure of the bus.

4.3 Responsibilities of The User/Customers:

User/customers are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.
At the time of boarding the bus, User/customers shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.
User/customers are required to reach the boarding place atleast 30 minutes before the scheduled departure time.
All tickets issued shall be non-transferable.
User/customer needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.

4.4 Cancellation of Ticket:

Cancellation of tickets can be done either through the User/customer's login in the LEAVECASA's website or mobile application, or by calling on the customer care number;
Any cancellation is subject to such cancellation charges as mentioned on the ticket.

5. Terms & condition for activites & other services

'Activity' includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining or any other service/product booked on the Website.
The provider of the Activity will be referred as 'Activity Provider', who shall be solely responsible for provision of the products/ services booked by the User/customer.

5.1. Role of LEAVECASA and Limitation of Liability:

LEAVECASA's role is limited to facilitating the procurement of an Activity service by the User/customer from the Activity Provider. The transaction or the service fulfilment relation is always between the User/customer and the Activity Provider
LEAVECASA shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.
LEAVECASA shall not be liable or responsible for the following:
Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider;
The health, safety and well-being of the User/customer in the course of availing the Activity or thereafter;
Any incidental or ancillary services which is directly purchased by the User/customer from the Activity Provider
Any incorrect information provided by the Activity Provider.
The maximum liability of LEAVECASA will be limited to refund of booking amount which was received by LEAVECASA for reservation of the Activity.

5.2 Responsibilities of The User/Customers:

The User/customer agrees to comply with the terms and conditions of Activity Provider in addition to LEAVECASA's User/customer Agreement and Terms of Service.
The User/customer will be required to present the booking / confirmation voucher issued by LEAVECASA in order to avail the Activity.
The User/customer shall further be in possession of valid documents viz. identity proof, address proof, passport in case of Activity booked outside India or any other document as specified by the Activity Provider in order to utilize the Activity booked.
The User/customer may be required to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the Activity where mandated by the Activity Provider.
The User/customer shall reach out to Activity Provider directly for any concerns subsequent to the confirmation of reservation.
The User/customer should ensure that he qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions etc. User/customer understands that in case he is found unfit or illegible for the Activity, Activity provider may or may not allow the User/customer to avail the said Activity.

5.3 Payments For Bookings & Cancellations:

Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.
LEAVECASA may charge applicable taxes or service charge, convenience fees etc. wherever applicable.

5.4 Special Offers And Coupons:

The following terms will additionally apply to any coupon provided by LEAVECASA:
LEAVECASA responsibility is limited to sharing the coupon with the User/customer subject to receipt of payment from the User/customer;
The redemption of coupon is User/customer's responsibility, and providing the service will be the Activity Provider's responsibility;
The expiry date of the coupon shall be mentioned on the coupon and the User/customer will not be able the use the coupon subsequent to the date of expiry;
The coupon is not redeemable for cash;
The coupon once purchased cannot be refunded or cancelled.

Terms and Conditions for Outbound and Domestic tours

6.1 Definitions:

"Independent Contractors" means hotelier or hotel owner, owner of any airlines or shipping company or railway ferryboat owner, coach owner, or any other person or organization which has been selected to render services to the User/customer.
"Outbound Tour" means a tour operated by LEAVECASA outside of India and includes, but is not limited to, ours, special tours, packages, cruise, sightseeing, carnival, cosmos, star cruise etc.
"Tour Cost" means total booking cost of all the services booked by the User/customer for his outbound tour.
"Booking Fees" means a non-refundable fee or token money deposited at the time of booking by the User/customer.
"Brochure" means catalogue, leaflet, e-mail or any other document containing the details about the itinerary and activities on an outbound tour.
"Infant" means a person below the age of 2 years and child means a person above the age of 2 years and below the age of 12 years.

6.3 Role of LeaveCasa And Limitation Of Liability:

LEAVECASA does not control or operate any airline, shipping company, coach, hotel, transport vehicles, restaurant, kitchen caravan or any other facility or service mentioned in the Brochure.
LEAVECASA shall not be responsible for any delay, improper service, standard of service provided by any service provider or any Independent Contractor, or for any injury, death, loss or damage which is caused by the act or default of any hotel, airlines, shipping companies, cruise, coach owners, tour operators who are LEAVECASA's independent contractors.
LEAVECASA shall not be responsible for any act or actions of co-travelers, co-passengers which may result in injury, damage to the life or limb or property of the User/customer, or which may lead to interference in enjoying or availing the services provided on the outbound tour.
LEAVECASA being merely a facilitator, shall not be liable for the following: Personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of theft howsoever caused to the User/customer or any person travelling with them.
Any act, omission, default of any travel agent or third party or any other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the User/customer or for any person traveling with him /her.
Any delay made in delivery of the service by the concerned service providers.
Failure on the part of airline to accommodate passengers despite having confirmed tickets for any reason whatsoever including overbooking, change of route etc. or failure on part of hotel to allow check-in despite confirmed booking for whatever reason.
Any claims of any dispute with the tour manager.
Any claim arising due to delay at the airport and if the User/customer has to wait at the airport or at the hotel for check-in due to any technical snag or any other reason not attributable to LEAVECASA, LEAVECASA shall not be liable for making any arrangements, including but not limited to food or any hotel arrangement in case of such delays.
Any damages caused to the User/customer due to reasons beyond the control of LEAVECASA.
In no event shall the entire liability of LEAVECASA for any claims directly and indirectly arising out of the tour exceed the total booking amount paid by the User/customer.
There can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If LEAVECASA is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its User/customer or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The User/customer agrees that LEAVECASA being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds. The maximum liability of LEAVECASA in such events will be to refund the booking amount subject to receipt from the service providers.

6.4 Brochure:

All information given in any/the Brochure is based on the information available at the time of publication. LEAVECASA reserves the right to change any information contained in any/the Brochure before or after booking the outbound tour due to any event(s) beyond the control of LEAVECASA.
In case LEAVECASA becomes aware of any change before the departure for an Outbound Tour, LEAVECASA will take all reasonable steps to notify the User/customer before the departure for that Outbound Tour. In the event of LEAVECASA becoming aware of the changes post the departure for the Outbound Tour, the LEAVECASA tour manager or local representative will inform the User/customer about the change.
The prices quoted in any/the brochure will be caLeaveCasaulated at the rate prevailing at the time of printing of the brochure. LEAVECASA reserves the right to amend the prices published in the brochure in case of currency fluctuations, changes in the various gross rates of exchange, and/ or fuel costs, special/ high season charge levied by the suppliers, hike in the airline/ rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the departure by the User/customer.
Apart from the instant Terms of Service and the User/customer Agreement, some specific terms and conditions are mentioned against the respective Outbound Tour in the Website as well as email communication and confirmed booking vouchers. Those terms and conditions also form part of the LEAVECASA User/customer Agreement & Terms of Service and are to be read in consonance with each other.
No claim of the User/customer against any change in the Brochure regarding the Outbound Tour shall be entertained if such changes are due to reasons beyond the control of LEAVECASA.

6.5 Meals and Special Requests:

The menus are pre-set for meals on the Outbound Tour. The nature of meals is clearly indicated in any/the Brochure. LEAVECASA would not entertain a request for a special meal nor guarantees a special diet to the User/customer except to the extent mentioned in the brochure.
LEAVECASA reserves the right to change the menu if circumstances necessitate such a change. In the event that the User/customer is not able to avail the meals in the menu for any reason, no claim can be made for the unutilized meal against LEAVECASA.
User/customer acknowledges that hotels worldwide serve breakfast at different (local) time or time as specified in the confirmed booking voucher. User/customer understands that Hotels do not pack or room deliver breakfast. The meal has to be consumed when served. If the User/customer misses’ breakfast due to any reason, no claim for the same shall be entertained.
LEAVECASA may, in its sole discretion, entertain the requests for special meals, room allocations subject to such requests being honored by respective service providers. LEAVECASA would take all the necessary steps to ensure that these special requests are honored. However, in the event that such special requests are not honored, LEAVECASA would not be liable for any claim in this regard by the User/customer. Extra cost, if any, for special meals or any such special requests have to be borne by the User/customer.
User/customer shall bear the additional charges of any special meal if purchased by him/ her and shall not be entitled to recover the same from LEAVECASA.
If the User/customer fails to avail the meal due to the fault of LEAVECASA, then LEAVECASA's liability is limited to proportionate amount that the User/customer had paid LEAVECASA for the meal while booking the outbound tour.

6.6 Hotels In The Outbound Tour:

LEAVECASA takes all reasonable steps at the time of selecting the hotels that form a part of the Outbound Tour. The selection is based on an internal assessment of the respective hotels and such hotels selected are usually the best in the respective categories. LEAVECASA endeavors to provide details of the hotel to the User/customer in advance vide proposed itinerary. However, LEAVECASA reserves the right to change hotels before booking, subject to availability or any other reason beyond its control.
Once the User/customer opts for a certain category or star rating of a hotel, later no claim or dispute with regard to the star category or type of the hotel shall be entertained by LEAVECASA.
LEAVECASA would not be held liable or to make good any inconvenience or discomfort caused to the User/customer due to but not limited to the insufficient services provided at the hotel. LEAVECASA acts as a facilitator between the User/customer and the hotel, and would under no circumstances be held responsible for inadequate services provided by the hotel.
The User/customer would be liable to make good any damage(s) caused by any act of him/her or their accompanying guests to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. LEAVECASA would not, in any way, intervene in the same.
No request for the change of hotel shall be entertained after the booking is confirmed. If User/customer upgrades the hotel or changes the hotel on his own, he/she agrees to bear the charges incurred for change in the hotel and shall not be entitled to claim it from LEAVECASA.
User/customer shall be responsible for his/ her baggage and valuables. LEAVECASA shall not be liable for any loss of baggage or theft of User/customer's articles during their stay in the hotels or any time during the tour.

6.7 Itinerary:

LEAVECASA will provide a proposed itinerary to the User/customer before the booking. Such proposed itinerary shall be subject to changes. The confirmed booking details and hotel vouchers sent to the User/customer before departure and after payment of entire booking amount shall be final.
The Outbound Tour price is subject to increase without any prior notice if this rate substantially changes prior to departure, then the User/customer would be required to pay such incremental tour cost before the departure.
The days and nights of the itinerary are decided as per the availability of hotels and airlines. No claims regarding full utilization of last day or inclusion in the tour shall be valid.
LEAVECASA takes all reasonable steps at the time of finalizing the itinerary for the User/customer to ensure that the itinerary is as per the convenience and comfort of the User/customer. However, in the event of a change in the itinerary, LEAVECASA would inform the User/customer accordingly before the departure of the User/customer on the Outbound Tour.
Further, in the event of any change beyond the control of LEAVECASA in the itinerary of the User/customer post departure for outbound tour, LEAVECASA shall inform the User/customer accordingly as and when such a change occurs. LEAVECASA shall not be held responsible in any manner whatsoever for any loss that a User/customer might suffer consequent to such a change.
LEAVECASA reserves the right to claim any additional expenses on account of delays or changes in the itinerary, caused by any reason whatsoever.
LEAVECASA reserves the right to amend, alter, vary or withdraw any particular departure, excursion or substitute a hotel of similar category, or any other aspect of the itinerary, if deemed advisable or necessary.
In the event that the User/customer misses out on any activity on the outbound tour due to delay on his part, LEAVECASA would not be held liable to refund the money paid for the same.
LEAVECASA will not entertain any change in the itinerary at the request of the User/customer after booking, as such change might disarray the entire tour. However, LEAVECASA may, in its sole discretion and subject to availability, provide changes in the itinerary made at the request of the
User/customer. User/customer agrees to pay additional cost incurred due to such change/cancellation.

6.8 Coach and Sitting:

On the Outbound Tours, coaches are used for transfer purposes including local sightseeing. There are no seat numbers allocated and the User/customers shall follow instructions of the Tour Manager in this regard.
In case the User/customer is carrying any valuable personal belongings, it is advisable not to leave them behind at the time of disembarking or leaving the coach. LEAVECASA will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances the responsibility of the User/customer.
Any damage caused to the coach during travel as a consequence of the actions of the User/customer shall be payable by the User/customer and LEAVECASA would in no manner whatsoever be liable for the same.
The drivers of the coaches are bound by specific rules like maximum driving hours within a day/ during a week, rest period per day/ week etc. User/customers will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In the event that any of the sightseeing schedules is missed due to delays caused by the User/customer, the cost of same will not be refunded to the User/customer under any circumstances.
In the event of breakdown of any coach or any vehicle arranged for transportation, LEAVECASA will provide an alternative within reasonable time. LEAVECASA shall not be liable for any delays occurred due to such breakdown or traffic jam or for any reasons causing delay in the provision of alternative coach or vehicle.

6.9. Tipping:

Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc.). This is however solely at the discretion of the User/customer.
Tipping in Europe is something that is expected of anyone providing you a service, for example, local guides, waiters, tour manager, porter etc. However, it is mandatory to tip the coach driver a nominal amount of 2 Euros for Europe and UK and 2 Dollars for USA per person per day for the duration of the tour.

6.10. Currency and Travelers Cheques:

It is recommended that the User/customer carries money partly in local currency (i.e. in the currency of the country where he/she is traveling), partly in traveler's cheques or travel currency card. Traveler's cheque is a safe way to carry money as they are easily cashable for a small service fee charged by the bank and can be replaced if they are stolen or lost, provided you have the traveler's cheque numbers and the counterfoil.
>Alternatively, the User/customer can carry a travel currency card, which is by far the safest way to carry foreign currency and provides 24*7 access to cash at relevant ATMs.

6.11 Accommodation for Child below 12 Year of Age:

If a child below 12 years of age is booked on the outbound tour without paying for a separate bed, then no separate bed will be provided in the hotel.

6.12. Bookings Through Third Party/ Travel Agents:

In case where a travel agent through whom the User/customers have booked the Outbound Tour, signs the booking form for and on behalf of the User/customer, it shall be deemed and construed that the User/customers have duly authorized the said travel agent to sign on their behalf. The signing of the booking form by the travel agent would be binding on the User/customer.
If the User/customer books with a travel agent, the contract is with the User/customer's travel agent and LEAVECASA is a supplier to the User/customer's travel agent.
Correct information of the contact details of the User/customer shall be provided at the time of booking. LEAVECASA takes no responsibility for any claims arising out of non-receipt of information if the specified contact number is not reachable or does not belong to the User/customer.
LEAVECASA takes no liability for any promises made to the User/customer by any other travel agent authorized by the User/customer to make bookings. All products and services are provided as per LEAVECASA Broachers or any other document provided to the User/customer at the time of booking the tour.
In case of bookings through other travel agents, refunds (if any) will be made to the travel agent authorized by the User/customer to make bookings.

6.13 Forfeiture of Deposits:

LEAVECASA may require the User/customer to pay non-refundable interest-free booking fee at the time of booking the tour.
In the event that the User/customer cancels the booking or fails to adhere to the tour payment schedule as informed in the documentation check list or in the event that the visa of the destination country is not granted or the User/customer is unable to travel on the tour booked due to any personal reason, including medical ground or sickness, cancellation charges will apply as communicated to the User/customer by LEAVECASA.
User/customer acknowledges that booking of air tickets, hotels for a tour is done parallel to visa processing to ensure the availability as per the proposed itinerary. In the event of any denial or rejection of visa, LEAVECASA shall be entitled to recover any cost incurred in making such bookings by way of deducting cancellation charges as specified hereinabove. User/customer acknowledges that such charges are just and fair and are deducted towards expenses that LEAVECASA incurs towards making bookings at the request of the User/customer and consequent cancellation or non-travel by the User/customer.

6.14 Cancellation Due to Visa Rejection:

All the User/customers traveling on an outbound tour must be in possession of a valid visa (including transit Visa) to enter all the countries in which the User/customers intends to visit or pass through as a part of the outbound tour.
User/customer(s) whose visas are not granted by the concerned consulates, must intimate LEAVECASA immediately about such rejection. LEAVECASA will deduct applicable cancellation charges in addition to any additional visa expenses incurred and refund balance amount if any.
In case of rejection, if User/customer wishes to reapply/appeal against rejection of the visa, LEAVECASA shall do the same strictly pursuant to the instructions of the User/customer. The reapplying/appeal shall be a fresh transaction and the User/customer will be liable to pay the applicable fee for such reapplying/appeal process alongwith service fee to LEAVECASA. Unless otherwise applied by the User/customer, LEAVECASA will not initiate reapplication of any visa application.

6.15 Cancellation Charges:

If the Outbound Tour is cancelled for any reason what-so-ever, including cases of visa rejection or voluntary cancellation by the User/customer the cancellation charges as mentioned in the brochure or the itinerary will apply. In the absence of any such information, the following cancellation charges will apply:

Time period in which the cancellation is made	Charges
45 days or more, prior to departure	Booking fees
Between 44 and 31 days of departure	25% of Tour Cost
Between 14 and 8 days of departure	75% of Tour Cost
Within 7 days prior to date of departure, or no-show for any reason what-so-ever	100% of Tour Cost

6.16 Payment of the Tour Cost:

Payment shall be made as per the payment schedule provided on the brochure, Email or any other documented information as informed at the time of booking. Payment can be made either online or by way of DD/cheque as specified to the User/customer.

7. Refunds

LEAVECASA is only a facilitator and any refund for any service(s) which are not delivered by the service provider /Independent Contractors or for any reason for which the User/customer is entitled for a refund is subject to LEAVECASA receiving the amount from the said service provider. User/customer acknowledges that LEAVECASA shall not be held liable for any delay in refund or non-refund of the amount from the respective service provider or Independent Contractors of LEAVECASA. In such events the User/customer shall directly approach the service provider for any claims.
In case the User/customer makes any changes in their accommodation while on the Outbound Tour, LEAVECASA shall not refund or pay compensation in any manner whatsoever. The User/customer would also be liable to pay any additional sum that is required to be paid consequent to the aforesaid changes made in the accommodation.
In the event of any delay in the refund beyond the period specified herein, the entire liability of LEAVECASA shall be refund of the said amount with interest caLeaveCasaulated at the applicable bank rate till the date the refund is made.

8. Amendments

In the event of LEAVECASA amends or alters any tour or holiday after such a tour or holiday has been booked, the User/customer shall have the option to continue with the tour or holiday as amended/ altered, or to accept any alternative tour or holiday which LEAVECASA may offer.
In either of these cases above, the User/customer shall not be entitled to nor LEAVECASA be liable to the User/customer for any damage, additional expenses or consequential loss suffered by the User/customer. LEAVECASA’s liability in such cases shall be only to refund the amount of the cost of the said tour to the User/customer (after deducting the actual expenses incurred by LEAVECASA for the booking like visa, insurance premium, and other charges as applicable from case to case, without any interest on the same.)

9. Promotion & Discounts

LEAVECASA may, from time to time, launch some promotions and discount offers on the tour package internally or externally through advertisements and some User/customers in the group tour might receive additional benefits due to entitlement to such promotion and discounts. No claims from User/customers in the group for such privileges shall lie if they are not entitled for the discounts or eligible under the promotion.
In case of publication of any travel scheme offering any discount or benefit by LEAVECASA, LEAVECASA shall have the sole right to withdraw such a scheme or discount at any time.

10. Tour Arrangements & Other Activities

For tour arrangements like carnival, cosmos, star cruise, amusement parks, museums etc., the terms and conditions specified by such respective entities shall also be applicable.
It shall be the responsibility of the User/customer to reach the place of commencement of the tour and register with the representative of LEAVECASA/ tour guide/ tour manager at the appointed place, date and time.
If a User/customer avails pre-tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as “no show” and there will be no refund whatsoever for the unutilized pre-tour or main tour services.
LEAVECASA cannot be held liable for any hazard to the health, safety and well-being of the User/customer in the course of availing any or all activities including adventure sports, Amusement park & rides, ferry ride, sightseeing or any other activity that may pose a threat of death or injury taken up by the User/customer as a part of the OBT or on his own while on the OBT. Any incidental damage or loss, injury, accident, death etc. suffered in the due course of any such activity shall be at the sole risk and liability of the User/customer attributable to LEAVECASA.

11. Miscellaneous

LEAVECASA reserves the right to withdraw tour membership of any User/customer whose behavior is deemed likely to affect the smooth operation of the outbound tour or adversely affect the enjoyment or safety of other passengers. LEAVECASA shall not be liable for any damages due to such withdrawal.
It is a mandatory condition of booking that the User/customer purchases a holiday insurance.
A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder and a fresh booking would have to be made at the prevalent rates.